Depending on your operating system scan the appropriate QR code.
2. Connect the IP camera I21AG – Method 1
a. Install the Wi-Fi antenna. Twist the antenna tightly and point it upwards; (For built-in antenna devices or integrated devices, please skip these steps); b. Plug in the power adapter of the IP camera. To set up the camera first you have to get it powered plug one end of the USB cable to the coming power adapter, and the other end goes to the USB port on the back of the camera and then plug the power adapter in any socket.
When it is powered the IP camera I21AG head will spin horizontally and then vertically for self-checking. In the meantime the voice prompts: “Welcome. To use please connect”. If you don't hear the voice please long press the reset button for five seconds to restore to factory settings. After hearing “Successful reset” the camera will restart the self-checking process. Wait a few seconds until the self-checking is done. c. Connect the router (Working Frequency: 2.4GHz, make sure DHCP of the router is on). Insert one end of the Ethernet cable into the router and the other end into the Ethernet port of the IP camera, please wait for about one minute while the cameras is connecting to the router automatically (For devices without Ethernet port, please skip these steps).
Step 1: Once done open the app and click on add device to add the IP camera to it
Input the values from the label positioned on the back of the IP camera I21AG or simply press on “Scanning device QR code” and scan the code from the same label.
Step 2: Select wireless configuration Wi-Fi
Step 3: Click on camera, and then click on next.
Step 4: Check on the Wi-Fi name and input password.
Note the Wi-Fi frequency should be 2.4 GHz then click on “Start Configuration”.
Step 5: Move your phone closer to the camera then a voice will prompt “Connecting start”.
Step 6: Wait 60 seconds while it is configuring. Once done it will prompt “Connecting successful”. If the camera and your phone are still not connected successfully please reset your camera and follow the steps again.
Step 7: Now the camera you just added will be presented on the screen. Click on the camera and click on done to save its ID. When the camera is successfully configured for the first time you can see a red exclamation point symbol on the screen which reminds you to change the default username and password.
We recommend you to change it for the sake of protecting your privacy.
3. Connect the IP Camera – Method 2 – AP (Hotspot) connection
Note: Method 1 and 2 are two different Wi-Fi configuration methods, we recommend you to try method 1 in first place, and if it doesn’t work then try method 2. Method 2 only applies to certain models.
Step 1: Open phone settings, select the WLAN settings, search the Wi-Fi camera ID prefixes are: XLT-, XWL-, HSL- etc.
Step 2: Click on ID, password: 0123456789, finish WLAN connection;
Step 3: Start the App “Sannce Cam”, click on “Add Device”;
Step 4: Click on “Search device in Lan”;
Step 5: Click on search the device ID;
Step 6: Click on the upper right “Done”, the default password is blank;
Step 7: The device shows online, please click on settings button;
Step 8: Click on “Wi-Fi Setting”;
Step 9: Click on “Wi-Fi Manager”;
Step 10: When you get the SSID (2.4GHz) of the wireless router, choose it and input the password and click on “Done” on the top right. And the cameras will reboot (You can hear a “click” sound) and connect to the Wi-Fi network automatically;
4. View the footage (On browser, PC, or mobile devices, here we’ll take smartphone as an example)
Note: For PT cameras, you can pan and tilt the camera by sliding on the screen of your phone.
View from web (IE browser): Input the IP address of the camera in the address bar, and double click to view live video. (Please install the plug-in before the first use);
View from PC: Install the PC client software, add device (use camera ID or IP address) and start live viewing.
Note: When you’re viewing the footage on computer, web, Android devices, iPhone or iPad for the first time, please install the corresponding software in advance.
You can download and install “Smart Home Product Management Platform” in order to access and manage all your cameras from your PC with Windows.
From the following link you can also download the tool necessary to search and find the devices in your LAN network.
Now you can watch the live video. Click on the camera you added to view real-time footage and on the bottom right corner of the live monitoring interface you can see the three dot icon. Click on it to show the Edit icons on both the top and bottom of the screen. Here you can adjust the video resolution. The video resolution is HD by default. Slide your finger on the screen to control the movements of the camera in right, left, up and down directions.
There are also settings that can be done like two-way audio, video brightness and so on.
This is all about the Wi-Fi configuration of the I21AG camera. Now get it hooked up on your own and enjoy the stunning live footage in minutes
Cannot Connect To WIFI
1. Please make sure the WIFI Password is correct. 2. Please make sure the router signal is stable (place IP Camera close to your router for first connection is Recommended).The Camera will not work on a 5Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect the Camera to the 2.4Ghz channel.
Check the IP Camera: please make sure the IP Camera send Waiting for connection message after the plug. If not, we need to reset the Camera.
Reset is used to boost the IP Camera system, which become more efficient to accept the unknown router and connect it. Reset will erase all user settings including WIFI information, access password, alarm information, arming zones information.
Find the reset hole at the top of the device, and then use needle to insert it, press it more than five seconds after hearing "di" sound, when hearing “Reset to default setting” sound, reset successfully.
After the reset
User can start to connect it by WIFI.
Pictures taken in low light room
Note: For the third-party plug-in is restricted by browsers like Edge, Chrome and Firefox you can only view the main-stream video (1280*720) on IE and sub-stream video (640*320) on Chrome and Firefox. Edge browser is not available.
Please note that the components shown in the pictures are just for your reference.
If you have any problems about this cameras, you can contact us freely!