Index: 

Article 1 - Definitions 

Article 2 - Identity of the entrepreneur 

Article 3 - Applicability 

Article 4 - The offer 

Article 5 - The contract 

Article 6 - Right of withdrawal 

Article 7 - Costs in case of withdrawal 

Article 8 - Exclusion of right of withdrawal 

Article 9 - The price 

Article 10 - Conformity and guarantee 

Article 11 - Delivery and execution 

Article 12 - Duration transactions: duration, cancellation and extension 

Article 13 - Payment 

Article 14 - Complaints procedure 

Article 15 - Disputes 

Article 16 - Additional or deviating provisions 

Article 1 – Definitions 

 

In these conditions: 

1. Cooling-off period : the period within which the consumer can make use of his right of 

withdrawal; 

1. Consumer : the natural person who does not act in the exercise of profession or business and 

enters into a distance contract with the entrepreneur; 

2. Day : calendar day; 

3. Transaction duration : a distance contract relating to a series of products and / or services, of 

which the supply and / or purchase obligation is spread over time; 

4. Durable data carrier : any means that enables the consumer or entrepreneur to store 

information that is addressed to him personally in a way that makes future consultation and 

unaltered reproduction of the stored information possible. 

5. Right of withdrawal : the possibility for the consumer to withdraw from the distance contract 

within the cooling-off period; 

6. Model form : the model withdrawal form that the entrepreneur provides that a consumer can 

fill in when he wants to make use of his right of withdrawal. 

7. Entrepreneur : the natural or legal person who offers products and / or services to consumers at 

a distance; 

8. Distance contract : an agreement whereby, within the framework of a system organized by the 

entrepreneur for distance selling of products and / or services, up to and including the conclusion 

of the agreement only one or more techniques for distance communication are used; 

9. Technology for distance communication : means that can be used for concluding an 

agreement, without the consumer and trader being in the same room at the same time. 

10. Terms and Conditions : the present General Terms and Conditions of the entrepreneur. 

Article 2 - Identity of the entrepreneur 

Sardjoe Store 

François valentijnstraat 79 

1335RC / Almere 

Phone number: +31659613948 

E-mail address: info@sardjoe.eu 

Chamber of Commerce number: 

VAT identification number: NL108862240B02 

 

Article 3 - Applicability 

1. These general terms and conditions apply to every offer from the entrepreneur and to every 

distance contract and orders between entrepreneur and consumer. 

2. Before the distance contract is concluded, the text of these general terms and conditions will be 

made available to the consumer. If this is not reasonably possible, before the distance contract is 

concluded, it will be indicated that the general terms and conditions can be viewed by the 

entrepreneur and they will be sent free of charge as soon as possible at the request of the 

consumer. 

3. If the distance contract is concluded electronically, by way of derogation from the previous 

paragraph and before the distance contract is concluded, the text of these general terms and 

conditions can be made available electronically to the consumer in such a way that the consumer 

can a simple way can be stored on a durable data carrier. If this is not reasonably possible, before 

the distance contract is concluded, it will be indicated where the general terms and conditions can 

be observed electronically and that they will be sent free of charge at the request of the consumer 

by electronic means or otherwise. 

4. In the event that specific product or service conditions apply in addition to these general terms 

and conditions, the second and third paragraphs shall apply mutatis mutandis and the consumer 

may in the event of conflicting general terms and conditions always invoke the applicable 

provision that is most favorable to him. is. 

5. If one or more provisions in these general terms and conditions at any time are wholly or 

partially void or destroyed, then the agreement and these conditions remain intact and the 

stipulation in question will be replaced by a provision that the scope of the original approached as 

much as possible. 

6. Situations that are not regulated in these general terms and conditions must be assessed 'in the 

spirit' of these general terms and conditions. 

7. Uncertainties about the interpretation or content of one or more provisions of our conditions 

must be explained 'in the spirit' of these general terms and conditions. 

Article 4 - The offer 

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly 

stated in the offer. 

2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer. 

3. The offer contains a complete and accurate description of the offered products and / or services. 

The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If 

the entrepreneur uses images, these are a true reflection of the offered products and / or services. 

Obvious mistakes or errors in the offer do not bind the entrepreneur. 

4. All images, specifications and information in the offer are indicative and can not lead to 

compensation or dissolution of the agreement. 

5. Images with products are a true reflection of the products offered. Entrepreneur can not 

guarantee that the displayed colors exactly match the real colors of the products. 

6. Each offer contains such information that it is clear to the consumer what rights and obligations 

are aached to the acceptance of the offer. This concerns in particular: 

the price including taxes; 

the possible costs of shipping; 

the way in which the contract will be concluded and which actions are necessary for this; 

whether or not the right of withdrawal applies; 

the method of payment, delivery and execution of the agreement; 

the period for accepting the offer or the period within which the entrepreneur guarantees 

the price; 

the level of the tariff for distance communication if the costs of using the technique for 

distance communication are calculated on a basis other than the regular basic tariff for the 

means of communication used; 

whether the agreement is archived aer the conclusion and, if so, how it can be consulted 

by the consumer; 

the way in which the consumer, prior to concluding the contract, can check the data 

provided by him under the contract and repair it if necessary; 

any other languages in which, in addition to Dutch, the contract can be concluded; 

the codes of conduct to which the trader is subject and the way in which the consumer can 

consult these codes of conduct electronically; and 

the minimum duration of the distance contract in case of an extended transaction. 

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Article 5 - The contract 

1. The agreement is, subject to the provisions of paragraph 4, concluded at the moment of 

acceptance by the consumer of the offer and the fulfillment of the corresponding conditions. 

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm 

electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance is 

not confirmed by the entrepreneur, the consumer can dissolve the agreement. 

3. If the agreement is created electronically, the entrepreneur will take appropriate technical and 

organizational measures to secure the electronic transfer of data and he will ensure a secure web 

environment. If the consumer can pay electronically, the entrepreneur will observe appropriate 

security measures. 

4. The entrepreneur can - within legal frameworks - inform whether the consumer can meet his 

payment obligations, as well as all those facts and factors that are important for a responsible 

conclusion of the distance contract. If the entrepreneur on the basis of this investigation has good 

reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or 

to aach special conditions to the execution. 

5. With the product or service the entrepreneur will send the following information, in writing or in 

such a way that it can be stored by the consumer in an accessible manner on a durable medium: 

a. the visiting address of the branch of the entrepreneur where the consumer with 

complaints can go; 

b. the conditions under which and the manner in which the consumer of the right of 

withdrawal, or a clear notification about it excluded from the right of withdrawal; 

c. the information about guarantees and existing service aer purchase; 

d. the data included in article 4 paragraph 3 of these conditions, unless the the 

entrepreneur has already provided this information to the consumer before the execution of 

the agreement; 

e. the requirements for termination of the contract if the contract is a duration is of 

more than one year or of indefinite duration. 

6. In the case of an extended transaction, the provision in the previous paragraph only applies to 

the first delivery. 

7. Each agreement is entered into under the suspensive conditions of sufficient availability of the 

products concerned. 

Article 6 - Right of withdrawal 

When delivering products: 

1. When purchasing products, the consumer has the option to terminate the contract without 

giving any reason for 14 days. This cooling-off period commences on the day following receipt of 

the product by the consumer or a representative appointed in advance by the consumer and made 

known to the entrepreneur. 

2. During the reflection period, the consumer will handle the product and packaging carefully. He 

will only unpack or use the product to the extent that is necessary to assess whether he wishes to 

keep the product. If he makes use of his right of withdrawal, he will return the product with all 

accessories and - if reasonably possible - in the original condition and packaging to the 

entrepreneur, in accordance with the reasonable and clear instructions provided by the 

entrepreneur. 

3. When the consumer wishes to make use of his right of withdrawal he is obliged to make this 

known to the entrepreneur within 14 days aer receipt of the product. The consumer must make 

this known by means of the model form. Aer the consumer has made it known that he wishes to 

make use of his right of withdrawal, the customer must return the product within 14 days. The 

consumer must prove that the delivered goods have been returned in time, for example by means 

of a proof of shipment. 

4. If the customer has not made it known that he wishes to make use of his right of withdrawal or 

withdrawal aer the expiry of the periods mentioned in paragraphs 2 and 3. the product has not 

been returned to the entrepreneur, the purchase is a fact. 

When delivering services: 

5. When providing services, the consumer has the option to terminate the contract without giving 

any reason for at least 14 days, starting on the day of entering into the agreement. 

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6. In order to make use of his right of withdrawal, the consumer will focus on the reasonable and 

clear instructions provided by the entrepreneur with the offer and / or at the latest on delivery. 

Article 7 - Costs in case of withdrawal 

1. If the consumer exercises his right of withdrawal, the costs of returning the goods are at the 

most. 

2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as 

possible but no later than 14 days aer cancellation. However, the condition is that the product has 

already been received back by the merchant or conclusive proof of complete return can be 

submied. 

Article 8 - Exclusion of right of withdrawal 

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in 

paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has 

clearly stated this in the offer, at least in time for the conclusion of the agreement. 

2. Exclusion of the right of withdrawal is only possible for products: 

a. that have been created by the entrepreneur in accordance with specifications of the 

consumer; 

b. that are clearly personal in nature; 

c. which can not be returned due to their nature; 

d. that can spoil or age quickly; 

e. the price of which is subject to fluctuations in the financial market on which the 

entrepreneur has no influence; 

f. for loose newspapers and magazines; 

g. for audio and video recordings and computer soware of which the consumer seal 

has broken. 

h. for hygienic products of which the consumer has broken the seal. 

3. Exclusion of the right of withdrawal is only possible for services: 

a. regarding accommodation, transport, restaurant business or leisure activities to be 

performed on a certain date or during a certain period; 

b. the delivery of which commenced with the express consent of the consumer before 

the reflection period has expired; 

c. regarding being and loeries. 

Article 9 - The price 

1. During the period mentioned in the offer, the prices of the offered products and / or services will 

not be increased, except for price changes due to changes in VAT rates. 

2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices 

are subject to fluctuations in the financial market and where the entrepreneur has no influence, 

with variable prices. This link to fluctuations and the fact that any mentioned prices are target 

prices are mentioned in the offer. 

3. Price increases within 3 months aer the conclusion of the contract are only permied if they 

are the result of statutory regulations or provisions. 

4. Price increases from 3 months aer the conclusion of the contract are only allowed if the 

entrepreneur has stipulated this and: 

a. they are the result of statutory regulations or stipulations; or 

b. the consumer has the authority to terminate the agreement with effect of the day 

on which the price increase takes effect. 

5. The prices mentioned in the offer of products or services include VAT. 

6. All prices are subject to printing and typing errors. No liability is accepted for the consequences 

of printing and typing errors. In the case of printing and typing errors, the entrepreneur is not 

obliged to deliver the product at the wrong price. 

Article 10 - Conformity and Guarantee 

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1. The entrepreneur warrants that the products and / or services comply with the agreement, the 

specifications stated in the offer, the reasonable requirements of soundness and / or usability and 

the legal provisions existing on the date of the conclusion of the agreement. / or government 

regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than 

normal use. 

2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal 

rights and claims that the consumer can assert against the entrepreneur under the contract. 

3. Any defects or incorrectly delivered products must be received 4 weeks aer delivery to the 

entrepreneur in writing to be reported. Return of the products must be in the original packaging 

and in new condition. 

4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. The 

entrepreneur is never responsible for the ultimate suitability of the products for each individual 

application by the consumer, nor for any advice regarding the use or application of the products. 

5. The guarantee does not apply if: 

The consumer has repaired the delivered products himself and / or processed or has third 

parties repaired and / or processed; 

The delivered products are exposed to abnormal conditions or otherwise careless handling 

or contrary to the instructions of the entrepreneur and / or the packaging are treated; 

The inadequacy wholly or partially is the result of regulations that the government has 

made or will make regarding the nature or the quality of the materials used. 

Article 11 - Delivery and execution 

1. The entrepreneur will take the greatest possible care when receiving and implementing orders 

for products and when assessing applications for the provision of services. 

2. The place of delivery is the address that the consumer has made known to the company. 

3. With due observance of the provisions in paragraph 4 of this article, the company will execute 

accepted orders expeditiously but no later than 30 days, unless the consumer has agreed to a 

longer delivery period. If the delivery is delayed, or if an order can not or only partially be 

executed, the consumer will receive notification no later than 30 days aer he has placed the order. 

In that case, the consumer has the right to terminate the contract without any costs. The consumer 

is not entitled to compensation. 

4. All delivery terms are indicative. The consumer can not derive any rights from any periods 

mentioned. Exceeding a term does not entitle the consumer to compensation. 

5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund 

the amount that the consumer has paid as soon as possible but no later than 14 days aer 

termination. 

6. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make 

a replacement article available. At the latest at the time of delivery, it will be stated in a clear and 

comprehensible manner that a replacement item will be delivered. For replacement items right of 

withdrawal can not be excluded. The costs of any return shipment are at the expense of the 

entrepreneur. 

7. The risk of damage and / or loss of products rests with the entrepreneur until the moment of 

delivery to the consumer or a pre-designated and the entrepreneur announced representative, 

unless expressly agreed otherwise. 

Article 12 - Duration transactions: duration, cancellation and extension 

Cancellation 

1. The consumer can enter into an agreement that has been concluded for an indefinite period and 

that extends to the regular delivery of products (electricity included) or services, cancel at any 

time with due observance of the agreed cancellation rules and a notice period of no more than one 

month. 

2. The consumer can enter into a contract that has been entered into for a definite period and 

which extends to the regular delivery of products (including electricity) or services, cancel at any 

time by the end of the stipulated term with due observance of the agreed cancellation rules and a 

notice period of no more than one month. 

3. Consumers can the agreements mentioned in the previous paragraphs: 

cancel at any time and not be limited to termination at a specific time or in a given 

period; 

at least cancel in the same way as they were entered into by him; 

always cancel with the same notice period as the entrepreneur has stipulated for 

himself. 

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Extension 

4. An agreement that for certain time and that extends to the regular delivery of products 

(including electricity) or services, may not be tacitly renewed or renewed for a specific duration. 

4. By way of derogation from the previous paragraph, an agreement may be made for certain time 

has been entered into and which extends to the regular delivery of daily news- and weekly 

newspapers and magazines are tacitly renewed for a fixed term of a maximum of three months, if 

the consumer can terminate this extended agreement by the end of the extension with a notice 

period of at most one month. 

5. A contract that has been entered into for a definite period and that extends to the regular 

delivery of products or services may only be tacitly renewed for an indefinite period if the 

consumer may cancel at any time with a notice period of no more than one month and a notice 

period of at most three months in case the agreement extends to the regular, but less than once a 

month, delivery of daily, news and weekly newspapers and magazines. 

6. An agreement with limited duration to regularly deliver familiarization to daily, news and 

weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and 

ends automatically aer the trial or introductory period. Expensive 

7. If an agreement has a duration of more than one year, the consumer may terminate the 

agreement at any time with a notice period of no more than one month, unless the reasonableness 

and fairness oppose cancellation before the end of the agreed term. 

Article 13 - Payment 

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working 

days aer the commencement of the cooling-off period as referred to in article 6 paragraph 1. In 

case of an agreement to provide a service, this period shall start aer the consumer has received 

the confirmation of the agreement. 

2. The consumer has the duty to report inaccuracies in provided or stated payment details to the 

entrepreneur without delay. 

3. In the event of default by the consumer, the entrepreneur has the right, subject to legal 

restrictions, to charge the reasonable costs made known to the consumer beforehand. 

Article 14 - Complaints procedure 

1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in 

accordance with this complaints procedure. 

2. Complaints about the execution of the agreement must be submied fully and clearly described 

to the entrepreneur within 7 days, aer the consumer has discovered the defects. 

3. Complaints submied to the entrepreneur will be answered within a period of 14 days from the 

date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will 

respond within the period of 14 days with a notice of receipt and an indication when the consumer 

can expect a more detailed answer. 

4. If the complaint can not be resolved by mutual agreement, a dispute arises that is susceptible to 

the dispute selement. 

5. In case of complaints, a consumer must first turn to the entrepreneur. It is possible to register 

complaints via the European ODR platform ( hp://ec.europa.eu/odr ). 

6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur 

indicates otherwise in writing. 

7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or 

repair the products at its option or the delivered products free of charge. 

Article 15 - Disputes 

1. Contracts between the entrepreneur and the consumer to which these general terms and 

conditions apply are governed exclusively by Dutch law. Even if the consumer lives abroad. 

2. The Vienna Sales Convention does not apply. 

Article 16 - Additional or deviating provisions 

Additional provisions or deviating from these terms and conditions may not be to the detriment of the 

consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an 

accessible manner on a durable medium.